White Label Experts – Frequently Asked Questions
Since this is a completely new type of service for our industry, we're sure you have plenty of questions. We hope this guide is a great start towards understanding how it works.
See Also: How it Works-
How do I apply to become a white label expert? To apply, visit our website and complete the application process. You will be required to create a login and provide information about your location and experience.
-
What types of booths and customizations do you offer? We offer a variety of booths and customizations to suit different event needs. Please refer to our website for more details.
-
How do I list my business and onboard to the Stripe payment platform? Once your business is accepted, you will be able to onboard to the Stripe payment platform. Stripe collects your bank information for incoming payments and your credit card information for paying other service providers.
-
How do event RFPs work for providers? As a two-sided market, every member can submit RFPs and bid on each other's projects that match their service/location criteria. Our algorithm automatically sends the RFP to eligible providers, and matched providers will receive a notification email to review the details.
-
What is the process for providers to submit bids? Once verified that you have the equipment and staffing available, you may choose to submit a bid. It's free to get listed on the platform and submit bids on any project inquiry you receive.
-
How are winning bids chosen? The contractor receives all provider bids and has the opportunity to compare price, inclusions, as well as the number of reviews. Platform commissions are only charged on winning bids when the booking is confirmed and the retainer payment is made.
-
What are the responsibilities for pre-event coordination? The contractor is responsible for all coordination and artwork creation duties. Using a cloud platform like the Enterprise Plus plan from Snappic makes it easy to create events online and share data with the provider.
-
What is the process for event fulfillment? Subcontracting a provider for an event does not relieve the contractor of the event support role. It's important to ensure the provider has the necessary support and assistance.
-
How does the final payment process work? The platform releases final payment to the provider via Stripe.
-
How are partner reviews conducted? Both members will rate each other's performance, reliability, and overall experience. The platform thrives on accurate and verified feedback provided from each transaction.
-
How can I ensure a successful partnership with White Label Photo Bookings? Both parties are responsible for being good partners and ensuring they've done everything in their power to make the end client's event a success. If one partner falls short, it's up to the other to go above and beyond to help out.
-
What happens if a Contractor has concerns about image quality? Unless a Contractor has reviewed pre-event test photos and assisted the provider in making any needed adjustments, they don't have any recourse over how the images turn out.
-
How can I choose the best fit for my project? Every future RFP and Bid will be accompanied by the member's verified platform rating, allowing you to choose the best fit for your project.
-
What is the importance of accurate and verified feedback? The platform thrives on accurate and verified feedback provided from each and every transaction.
-
What if a partner review system will help ensure that the best jobs go to the highest rated partners? Our partner review system will help ensure that the best jobs go to the highest rated partners.
-
How can I troubleshoot photo booth software/hardware issues? It's important to ensure that your provider has someone they can get in touch with to re-confirm day-of logistics, troubleshoot photo booth software/hardware, and ensure that the image quality lives up to your expectations.
-
What is the responsibility of the Contractor in the event support role? Contractors are still in charge of all the same coordination and artwork creation duties that they would provide for an event they planned to service themselves.
-
What is the importance of entering information accurately for Stripe onboarding? Be sure to enter your information exactly as it appears on your taxes and bank accounts to ensure a quick verification.
-
How does the platform thrive on accurate and verified feedback? The platform thrives on accurate and verified feedback provided from each and every transaction.
-
What is the importance of upholding commitments to accepted projects? It's important to uphold your commitment to follow through on any accepted projects, as every platform member is given the opportunity to review their experience from each event.